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SUMMARY: All Results...
CAM:CAPACITY AND AVAILABILITY MANAGEMENT
CAM:The purpose of Capacity and Availability Management (CAM) is to ensure effective service system performance and ensure that resources are provided and used effectively to support service requirements.
CAM:SG 1, Preparation for capacity and availability management is conducted.
CAM:SP 1.1, Establish and maintain a strategy for capacity and availability management.
CAM:SP 1.2, Select measures and analytic techniques to be used in managing the capacity and availability of the service system.
CAM:SP 1.3, Establish and maintain service system representations to support capacity and availability management..
CAM:SG 2, Capacity and availability are monitored and analyzed to manage resources and demand.
CAM:SP 2.1, Monitor and analyze capacity against thresholds.
CAM:SP 2.2, Monitor and analyze capacity against targets.
CAM:SP 2.3, Report capacity and availability management data to relevant stakeholders.
CAM:GG 1, The specific goals of the process area are supported by the process by transforming identifiable input work products into identifiable output work products.
CAM:GP 1.1, Perform the specific practices of the process area to develop work products and provide services to achieve the specific goals of the process area.
CAM:GG 2, The process is institutionalized as a managed process.
CAM:GP 2.1, Establish and maintain an organizational policy for planning and performing the process.
CAM:GP 2.2, Establish and maintain the plan for performing the process.
CAM:GP 2.3, Provide adequate resources for performing the process, developing the work products, and providing the services of the process.
CAM:GP 2.4, Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process.
CAM:GP 2.5, Train the people performing or supporting the process as needed.
CAM:GP 2.6, Place selected work products of the process under appropriate levels of control.
CAM:GP 2.7, Identify and involve the relevant stakeholders of the process as planned.
CAM:GP 2.8, Monitor and control the process against the plan for performing the process and take appropriate corrective action.
CAM:GP 2.9, Objectively evaluate adherence of the process and selected work products against the process description, standards, and procedures, and address noncompliance.
CAM:GP 2.10, Review the activities, status, and results of the process with higher level management and resolve issues.
CAM:GG 3, The process is institutionalized as a defined process.
CAM:GP 3.1, Establish and maintain the description of a defined process.
CAM:GP 3.2, Collect process related experiences derived from planning and performing the process to support the future use and improvement of the organization's processes and process assets.
IRP:INCIDENT RESOLUTION AND PREVENTION
IRP:The purpose of Incident Resolution and Prevention (IRP) is to ensure timely and effective resolution of service incidents and prevention of service incidents as appropriate.
IRP:SG 1, Preparation for incident resolution and prevention is conducted.
IRP:SP 1.1, Establish and maintain an approach to incident resolution and prevention.
IRP:SP 1.2, Establish and maintain an incident management system for processing and tracking incident information.
IRP:SG 2, Individual incidents are identified, controlled, and addressed.
IRP:SP 2.1, Identify incidents and record information about them.
IRP:SP 2.2, Analyze individual incident data to determine a course of action.
IRP:SP 2.3, Resolve incidents.
IRP:SP 2.4, Monitor the status of incidents to closure.
IRP:SP 2.5, Communicate the status of incidents.
IRP:SG 3, Causes and impacts of selected incidents are analyzed and addressed.
IRP:SP 3.1, Analyze the underlying causes of selected incidents.
IRP:SP 3.2, Establish and maintain solutions to respond to future incidents..
IRP:SP 3.3, Establish and apply solutions to reduce the occurrence of selected incidents.
IRP:GG 1, The specific goals of the process area are supported by the process by transforming identifiable input work products into identifiable output work products.
IRP:GP 1.1, Perform the specific practices of the process area to develop work products and provide services to achieve the specific goals of the process area.
IRP:GG 2, The process is institutionalized as a managed process.
IRP:GP 2.1, Establish and maintain an organizational policy for planning and performing the process.
IRP:GP 2.2, Establish and maintain the plan for performing the process.
IRP:GP 2.3, Provide adequate resources for performing the process, developing the work products, and providing the services of the process.
IRP:GP 2.4, Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process.
IRP:GP 2.5, Train the people performing or supporting the process as needed.
IRP:GP 2.6, Place selected work products of the process under appropriate levels of control.
IRP:GP 2.7, Identify and involve the relevant stakeholders of the process as planned.
IRP:GP 2.8, Monitor and control the process against the plan for performing the process and take appropriate corrective action.
IRP:GP 2.9, Objectively evaluate adherence of the process and selected work products against the process description, standards, and procedures, and address noncompliance.
IRP:GP 2.10, Review the activities, status, and results of the process with higher level management and resolve issues.
IRP:GG 3, The process is institutionalized as a defined process.
IRP:GP 3.1, Establish and maintain the description of a defined process.
IRP:GP 3.2, Collect process related experiences derived from planning and performing the process to support the future use and improvement of the organization's processes and process assets.
SCON:SERVICE CONTINUITY
SCON:The purpose of Service Continuity (SCON) is to establish and maintain plans to ensure continuity of services during and following any significant disruption of normal operations.
SCON:SG 1, The essential functions and resources on which services depend are identified and documented.
SCON:SP 1.1, Identify and prioritize the essential functions that must be performed to ensure service continuity.
SCON:SP 1.2, Identify and prioritize the essential resources required to ensure service continuity.
SCON:SG 2, Preparations are made for service continuity.
SCON:SP 2.1, Establish and maintain service continuity plans that enable the organization to resume performing essential functions.
SCON:SP 2.2, Establish and maintain training for service continuity.
SCON:SP 2.3, Provide and evaluate training in the execution of the service continuity plan.
SCON:SG 3, The service continuity plan is verified and validated.
SCON:SP 3.1, Prepare for the verification and validation of the service continuity plan.
SCON:SP 3.2, Verify and validate the service continuity plan.
SCON:SP 3.3, Analyze the results of verifying and validating the service continuity plan.
SCON:GG 1, The specific goals of the process area are supported by the process by transforming identifiable input work products into identifiable output work products.
SCON:GP 1.1, Perform the specific practices of the process area to develop work products and provide services to achieve the specific goals of the process area.
SCON:GG 2, The process is institutionalized as a managed process.
SCON:GP 2.1, Establish and maintain an organizational policy for planning and performing the process.
SCON:GP 2.2, Establish and maintain the plan for performing the process.
SCON:GP 2.3, Provide adequate resources for performing the process, developing the work products, and providing the services of the process.
SCON:GP 2.4, Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process.
SCON:GP 2.5, Train the people performing or supporting the process as needed.
SCON:GP 2.6, Place selected work products of the process under appropriate levels of control.
SCON:GP 2.7, Identify and involve the relevant stakeholders of the process as planned.
SCON:GP 2.8, Monitor and control the process against the plan for performing the process and take appropriate corrective action.
SCON:GP 2.9, Objectively evaluate adherence of the process and selected work products against the process description, standards, and procedures, and address noncompliance.
SCON:GP 2.10, Review the activities, status, and results of the process with higher level management and resolve issues.
SCON:GG 3, The process is institutionalized as a defined process.
SCON:GP 3.1, Establish and maintain the description of a defined process.
SCON:GP 3.2, Collect process related experiences derived from planning and performing the process to support the future use and improvement of the organization's processes and process assets.
SD:SERVICE DELIVERY
SD:The purpose of Service Delivery (SD) is to deliver services in accordance with service agreements.
SD:SG 1, Service agreements are established and maintained.
SD:SP 1.1, Analyze existing service agreements and service data to prepare for expected new agreements.
SD:SP 1.2, Establish and maintain the service agreement.
SD:SG 2, Preparation for service delivery is conducted.
SD:SP 2.1, Establish and maintain the approach to be used for service delivery and service system operations.
SD:SP 2.2, Confirm the readiness of the service system to enable the delivery of services.
SD:SP 2.3, Establish and maintain a request management system for processing and tracking request information.
SD:SG 3, Services are delivered in accordance with service agreements.
SD:SP 3.1, Receive and process service requests in accordance with service agreements.
SD:SP 3.2, Operate the service system to deliver services in accordance with service agreements.
SD:SP 3.3, Maintain the service system to ensure the continuation of service delivery.
SD:GG 1, The specific goals of the process area are supported by the process by transforming identifiable input work products into identifiable output work products.
SD:GP 1.1, Perform the specific practices of the process area to develop work products and provide services to achieve the specific goals of the process area.
SD:GG 2, The process is institutionalized as a managed process.
SD:GP 2.1, Establish and maintain an organizational policy for planning and performing the process.
SD:GP 2.2, Establish and maintain the plan for performing the process.
SD:GP 2.3, Provide adequate resources for performing the process, developing the work products, and providing the services of the process.
SD:GP 2.4, Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process.
SD:GP 2.5, Train the people performing or supporting the process as needed.
SD:GP 2.6, Place selected work products of the process under appropriate levels of control.
SD:GP 2.7, Identify and involve the relevant stakeholders of the process as planned.
SD:GP 2.8, Monitor and control the process against the plan for performing the process and take appropriate corrective action.
SD:GP 2.9, Objectively evaluate adherence of the process and selected work products against the process description, standards, and procedures, and address noncompliance.
SD:GP 2.10, Review the activities, status, and results of the process with higher level management and resolve issues.
SD:GG 3, The process is institutionalized as a defined process.
SD:GP 3.1, Establish and maintain the description of a defined process.
SD:GP 3.2, Collect process related experiences derived from planning and performing the process to support the future use and improvement of the organization's processes and process assets.
SSD:SERVICE SYSTEM DEVELOPMENT
SSD:The purpose of Service System Development (SSD) is to analyze, design, develop, integrate, verify, and validate service systems, including service system components, to satisfy existing or anticipated service agreements.
SSD:SG 1, Stakeholder needs, expectations, constraints, and interfaces are collected, analyzed, and transformed into validated service system requirements.
SSD:SP 1.1, Collect and transform stakeholder needs, expectations, constraints, and interfaces into prioritized stakeholder requirements.
SSD:SP 1.2, Refine and elaborate stakeholder requirements to develop service system requirements.
SSD:SP 1.3, Analyze and validate requirements, and define required service system functionality and quality attributes.
SSD:SG 2, Service system components are selected, designed, implemented, and integrated.
SSD:SP 2.1, Select service system solutions from alternative solutions.
SSD:SP 2.2, Develop designs for the service system and service system components.
SSD:SP 2.3, Manage internal and external interface definitions, designs, and changes for service systems.
SSD:SP 2.4, Implement the service system design..
SSD:SP 2.5, Assemble and integrate implemented service system components into a verifiable service system.
SSD:SG 3, Selected service system components and services are verified and validated to ensure correct service delivery.
SSD:SP 3.1, Establish and maintain an approach and an environment for verification and validation.
SSD:SP 3.2, Perform peer reviews on selected service system components.
SSD:SP 3.3, Verify selected service system components against their specified requirements.
SSD:SP 3.4, Validate the service system to ensure that it is suitable for use in the intended delivery environment and meets stakeholder expectations.
SSD:GG 1, The specific goals of the process area are supported by the process by transforming identifiable input work products into identifiable output work products.
SSD:GP 1.1, Perform the specific practices of the process area to develop work products and provide services to achieve the specific goals of the process area.
SSD:GG 2, The process is institutionalized as a managed process.
SSD:GP 2.1, Establish and maintain an organizational policy for planning and performing the process.
SSD:GP 2.2, Establish and maintain the plan for performing the process.
SSD:GP 2.3, Provide adequate resources for performing the process, developing the work products, and providing the services of the process.
SSD:GP 2.4, Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process.
SSD:GP 2.5, Train the people performing or supporting the process as needed.
SSD:GP 2.6, Place selected work products of the process under appropriate levels of control.
SSD:GP 2.7, Identify and involve the relevant stakeholders of the process as planned.
SSD:GP 2.8, Monitor and control the process against the plan for performing the process and take appropriate corrective action.
SSD:GP 2.9, Objectively evaluate adherence of the process and selected work products against the process description, standards, and procedures, and address noncompliance.
SSD:GP 2.10, Review the activities, status, and results of the process with higher level management and resolve issues.
SSD:GG 3, The process is institutionalized as a defined process.
SSD:GP 3.1, Establish and maintain the description of a defined process.
SSD:GP 3.2, Collect process related experiences derived from planning and performing the process to support the future use and improvement of the organization's processes and process assets.
SST:SERVICE SYSTEM TRANSITION
SST:The purpose of Service System Transition (SST) is to deploy new or significantly changed service system components while managing their effect on ongoing service delivery.
SST:SG 1, Preparation for service system transition is conducted.
SST:SP 1.1, Analyze the functionality, quality attributes, and compatibility of the current and future service systems to minimize impact on service delivery.
SST:SP 1.2, Establish and maintain plans for specific transitions of the service system.
SST:SP 1.3, Prepare relevant stakeholders for changes in services and service systems.
SST:SG 2, The service system is deployed to the delivery environment.
SST:SP 2.1, Systematically deploy service system components into the delivery environment based on transition planning.
SST:SP 2.2, Assess the impacts of the transition on stakeholders and service delivery, and take appropriate corrective action.
SST:GG 1, The specific goals of the process area are supported by the process by transforming identifiable input work products into identifiable output work products.
SST:GP 1.1, Perform the specific practices of the process area to develop work products and provide services to achieve the specific goals of the process area.
SST:GG 2, The process is institutionalized as a managed process.
SST:GP 2.1, Establish and maintain an organizational policy for planning and performing the process.
SST:GP 2.2, Establish and maintain the plan for performing the process.
SST:GP 2.3, Provide adequate resources for performing the process, developing the work products, and providing the services of the process.
SST:GP 2.4, Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process.
SST:GP 2.5, Train the people performing or supporting the process as needed.
SST:GP 2.6, Place selected work products of the process under appropriate levels of control.
SST:GP 2.7, Identify and involve the relevant stakeholders of the process as planned.
SST:GP 2.8, Monitor and control the process against the plan for performing the process and take appropriate corrective action.
SST:GP 2.9, Objectively evaluate adherence of the process and selected work products against the process description, standards, and procedures, and address noncompliance.
SST:GP 2.10, Review the activities, status, and results of the process with higher level management and resolve issues.
SST:GG 3, The process is institutionalized as a defined process.
SST:GP 3.1, Establish and maintain the description of a defined process.
SST:GP 3.2, Collect process related experiences derived from planning and performing the process to support the future use and improvement of the organization's processes and process assets.
STSM:STRATEGIC SERVICE MANAGEMENT
STSM:The purpose of Strategic Service Management (STSM) is to establish and maintain standard services in concert with strategic needs and plans.
STSM:SG 1, Strategic needs and plans for standard services are established and maintained.
STSM:SP 1.1, Gather and analyze data about the strategic needs and capabilities of the organization.
STSM:SP 1.2, Establish and maintain plans for standard services.
STSM:SG 2, A set of standard services is established and maintained.
STSM:SP 2.1, Establish and maintain properties of the organization’s set of standard services and service levels.
STSM:SP 2.2, Establish and maintain descriptions of the organization’s defined standard services.
STSM:GG 1, The specific goals of the process area are supported by the process by transforming identifiable input work products into identifiable output work products.
STSM:GP 1.1, Perform the specific practices of the process area to develop work products and provide services to achieve the specific goals of the process area.
STSM:GG 2, The process is institutionalized as a managed process.
STSM:GP 2.1, Establish and maintain an organizational policy for planning and performing the process.
STSM:GP 2.2, Establish and maintain the plan for performing the process.
STSM:GP 2.3, Provide adequate resources for performing the process, developing the work products, and providing the services of the process.
STSM:GP 2.4, Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process.
STSM:GP 2.5, Train the people performing or supporting the process as needed.
STSM:GP 2.6, Place selected work products of the process under appropriate levels of control.
STSM:GP 2.7, Identify and involve the relevant stakeholders of the process as planned.
STSM:GP 2.8, Monitor and control the process against the plan for performing the process and take appropriate corrective action.
STSM:GP 2.9, Objectively evaluate adherence of the process and selected work products against the process description, standards, and procedures, and address noncompliance.
STSM:GP 2.10, Review the activities, status, and results of the process with higher level management and resolve issues.
STSM:GG 3, The process is institutionalized as a defined process.
STSM:GP 3.1, Establish and maintain the description of a defined process.
STSM:GP 3.2, Collect process related experiences derived from planning and performing the process to support the future use and improvement of the organization's processes and process assets.
Total matching records, this section: 197.
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